Frequently Asked Questions
Find quick answers to common questions about our service, setup process, and troubleshooting fixes like iptv smarters failed to authorize.
Can I use this IPTV subscription with TiviMate?
Yes, our IPTV subscription provides standard M3U playlist URLs and Xtream Codes API credentials fully compatible with TiviMate on Android TV, Firestick, and Android boxes.
How do I fix the 'IPTV Smarters failed to authorize' error?
The 'iptv smarters failed to authorize' error usually happens due to incorrect login details, expired subscriptions, or ISP blocks. First, verify your username, password, and URL (ensure no extra spaces). If correct, ensure your subscription is active. Finally, try using a VPN as your internet service provider might be blocking the connection.
Is TiviMate included with the IPTV subscription?
No. TiviMate is a separate player application developed independently. You download TiviMate from the Google Play Store or Amazon Appstore, and use our IPTV subscription access details to stream.
How fast is activation after ordering?
Activation is instant. Once you confirm your plan on WhatsApp, our team prepares your credentials and sends them to you within minutes.
What devices do you support?
We support a wide range of devices including Amazon Firestick, Android TV boxes, Smart TVs (Samsung, LG), MAG boxes, Apple TV, iPhone, iPad, and Windows/Mac computers.
How many live channels and VODs are included?
Our premium IPTV service includes over 40,000 live TV channels from around the world (US, UK, Canada, Europe, Asia), plus a massive library of 100,000+ VOD movies and series.
Are 4K and Ultra HD streams available?
Yes, we offer an extensive selection of channels in true 4K 60FPS resolution, especially for live sports and premier cinema, as well as FHD and HD streams for any connection speed.
Is there an EPG (Electronic Program Guide)?
Yes, we provide a full, continuously updated EPG so you can see current program schedules, read summaries, and view upcoming shows in TiviMate.
Do you offer a refund policy?
Yes, we provide a 7-day money-back guarantee. If you encounter any technical issues our support team cannot resolve, we will issue a full refund.
Do you have Catch-Up TV?
Yes, our service includes Catch-Up TV for up to 7 days on popular sports and entertainment channels, allowing you to watch missed events at your convenience.
Do I need a VPN to use your service?
A VPN is not strictly required, but it is supported. If your ISP throttles streaming traffic or blocks IPTV servers, using a reliable VPN (like NordVPN or ExpressVPN) will ensure smooth playback.
What internet speed is required for 4K streaming?
For standard HD streaming, we recommend at least 15 Mbps. For high-bitrate 4K 60FPS sports and cinema, a stable connection of 25-30 Mbps or higher is recommended.
Still Have Questions?
Our technical team is on standby 24/7 on WhatsApp to help with configuration, device tests, or plan recommendations.